Refund Reshipment and Cancelation Policy

We aim to ensure a seamless shopping experience. If you are dissatisfied with your purchase or did not receive your order, please contact our Customer Support Team via the Contact Us. We will address your concern promptly and offer the best possible solution.

Eligibility for Refund or Reshipment

You may qualify for a refund or reshipment under the following conditions:

• Order Cancellation:
  Your cancellation request was submitted before the order was shipped.
• Product Availability Issues:
  • The product you ordered is unavailable at the time of purchase.
  • The selected shipping method is temporarily unavailable.
• Product or Delivery Issues:
  • Wrong or damaged products were delivered (e.g., broken pills).
    Evidence Required: A photo of the package and the product.
  • The product is ineffective.
    Evidence Required: A photo of the package and the product.
  • The package was not delivered within the specified delivery time.
  • The sender shipped the package to the wrong address.
  • The product is expired or nearing its expiry date.
    Evidence Required: A photo of the package and the product.
• Partial Delivery Issues: If only part of your order was delivered, we will reship the missing items. Evidence Required: A photo of the delivered package and the received products.

Non-Eligibility for Refund or Reshipment

Refunds or reshipments will not be provided in the following situations:

• Cancellation Timing: The cancellation request was submitted after the order was shipped.
• Incorrect Shipping Address: The customer provided an incorrect address that resulted in non-delivery.
• Uncollected Orders: The customer did not pick up the order from the local post office, causing it to be returned to the sender.
• Expired Requests: The refund or reshipment request was made more than 6 months after the order date.

Refund Processing Timeline

Once approved, refunds typically appear on your credit card statement within 7–14 business days. In rare cases, processing may take up to 21 business days, depending on your bank’s processing systems and interbank connections.

Delivery Times and Exceptions

We strive to meet the specified delivery times. However, unforeseen circumstances may lead to delays, including:

• Extreme weather conditions
• Natural disasters
• Geopolitical events in the shipping or destination country
• Other disruptions affecting the shipping process

Note: Orders cannot be shipped or delivered on weekends or public holidays.

If you have further questions, don’t hesitate to reach out to our Customer Support Team. We’re here to help!